Frequently Asked Questions
You can send unlimited WordPress Support tasks any time of the day.
We’ll work on your to-do within the allotted time for your plan type. When the allotted time is consumed, we simply continue the next business day and so forth, until completed.
We are an email only service. Once you are signed up, we communicate via one team email.
There are no extra charges or hidden costs.
Depending on your needs, our team may provide recommendations for themes, plugins, hosting, or additional domains which you will purchase through 3rd party providers.
The purchase of a new theme, additional plugins, or hosting for the site are not included with the service but can be arranged.
Content Development, Marketing, and Off-Page SEO are not included in the service.
Yes, the plans are monthly and recurring automatically until cancelled. You can upgrade, downgrade, or cancel at any time.
There is no contract or long-term commitment for all monthly plans. You can sign up for one month and cancel then sign up again any time. In the event that you no longer have priority tasks for us, we will work on maintenance and optimization.
In cases of budget constraints, we recommend downgrading to lower priced plans so you are still assured of our unparalleled support. We are flexible; just email us on any changes to your account.
An average website normally takes a minimum of 4 weeks to complete on the Ultimate Plan. If there are issues and additional information that may arise during the time of work that will cause the minimum estimated time of completion to be extended, then we will revisit and set proper expectations of a new minimum estimate.
Please note that estimated minimum means estimated earliest time and not the maximum estimated time. The timeline is dependent on the state of your website, your requirements, your provided guidelines and content, your feedback, and our time working on your website.
The turnaround time depends on the nature of the task you submitted.
There are tasks that take just 15 minutes to do and there are tasks that take longer than 2 hours. Expectations will be set by the team and emails will be sent within 24 hours.
If you feel that you need more hours of work, you can sign up for additional plans to add more hours, just let us know.
The 30 day money-back guarantee or 30 day satisfaction guarantee involves the full 30 day period of your first month.
To protect the company from fraudulent intentions and abuse, refunds requested on the last week of the 30 day period may not be issued if sufficient work is evident and there was no lapse in service.
We are headquartered in the heart of the Central Business District of Makati City, located in the captivating archipelago, the Philippines.
Frequently Asked Questions
You can send unlimited WordPress Support tasks any time of the day.
We’ll work on your to-do within the allotted time for your plan type. When the allotted time is consumed, we simply continue the next business day and so forth, until completed.
We are an email only service. Once you are signed up, we communicate via one team email.
There are no extra charges or hidden costs.
Depending on your needs, our team may provide recommendations for themes, plugins, hosting, or additional domains which you will purchase through 3rd party providers.
The purchase of a new theme, additional plugins, or hosting for the site are not included with the service but can be arranged.
Content Development, Marketing, and Off-Page SEO are not included in the service.
Yes, the plans are monthly and recurring automatically until cancelled. You can upgrade, downgrade, or cancel at any time.
There is no contract or long-term commitment for all monthly plans. You can sign up for one month and cancel then sign up again any time. In the event that you no longer have priority tasks for us, we will work on maintenance and optimization.
In cases of budget constraints, we recommend downgrading to lower priced plans so you are still assured of our unparalleled support. We are flexible; just email us on any changes to your account.
An average website normally takes a minimum of 4 weeks to complete on the Ultimate Plan. If there are issues and additional information that may arise during the time of work that will cause the minimum estimated time of completion to be extended, then we will revisit and set proper expectations of a new minimum estimate.
Please note that estimated minimum means estimated earliest time and not the maximum estimated time. The timeline is dependent on the state of your website, your requirements, your provided guidelines and content, your feedback, and our time working on your website.
The turnaround time depends on the nature of the task you submitted.
There are tasks that take just 15 minutes to do and there are tasks that take longer than 2 hours. Expectations will be set by the team and emails will be sent within 24 hours.
If you feel that you need more hours of work, you can sign up for additional plans to add more hours, just let us know.
The 30 day money-back guarantee or 30 day satisfaction guarantee involves the full 30 day period of your first month.
To protect the company from fraudulent intentions and abuse, refunds requested on the last week of the 30 day period may not be issued if sufficient work is evident and there was no lapse in service.
We are headquartered in the heart of the Central Business District of Makati City, located in the captivating archipelago, the Philippines.